If not, you can submit an email on our contact us page. If you received an email from us, you can simply reply to the email - it will go straight to our If it's past 6-8 weeks from the date of the event (or 2-3 weeks after ordering a past year's event), please feel free to contact us. What should I do if I don't receive my download link? We suggest downloading to a desktop or laptop computer first, then transferring it to your mobile devices for the best experience. For events older than 2 months, download links are sent out when the order is fulfilled, typically 1-3 weeks from the date you order.This is typically 4-6 weeks from the date of the event for most events. Current event download links are sent when the event has finished in editing.If you do not see your link after 6-8 weeks following the event (or 2-3 weeks after ordering a past year's event), check your spam folder. This email is sent from be sure to add this to your contact list or whitelabel it as needed in order to allow delivery. We email out the download link when the event has finished in editing.
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